INDUSTRY: Conglomerate
ABOUT THE COMPANY:
Company Y, established in 1970s, is a prominent conglomerate which has its presence across the whole of Middle East.
Company Y with their ever expanding and diversifying portfolio extends across number of verticals.
CHALLENGES
- User personas
- Device preparation before delivering to respective users
- Frequent update on images due to patches and driver updates
- Asset identification, tracking and management
- Post delivery warranty and non-warranty support
- Technology upgrades and product transitions
- Bespoke workstation category devices based on use cases
- Ad hoc device requirements due to business criticality
SOLUTIONS
- Consolidated the technical specification and concluded on single platform of device per form factor
- Imaging from Seven Seas State of the art service centre
- Image revisions validated before delivery of every new batch of device delivery
- Mutually agreed Asset tagging standards
- Services delivered by Seven Seas, an HP Service Delivery Authorized Partner
- Early evaluation units provided on every transition of selected platforms
- Bespoke configurations prepared on need basis with technical team concurrence
- Buffer stock maintained with mutually agreed reorder level
OUTCOME
- Streamlined and seamless device management
- Enhanced users experience due to firm predictability on device delivery and support
- Improved satisfaction levels at the supply chain and IT support personnel
- Well-orchestrated roll out of application and device transition
- Substantial reduction in help desk tickets