INDUSTRY: Retail

ABOUT THE COMPANY:

Company Z is a leading provider of marketing, distribution, and retail solutions across multiple sectors, including sports, health, nutrition, education, and beauty. With a presence in multiple countries and a large workforce, it continues to drive growth and innovation in the industry.

CHALLENGES

Company Z encountered various IT hurdles due to business growth and the takeover of a standalone supermarket chain. They had to transfer their M365 workloads to another tenant, streamline the management of their SCCM setup to cut operational costs, and ensure reliable email and cloud services. Additionally, Company Z aimed to limit any downtime and disruption during the transition. To tackle these issues, Company Z joined forces with Noventiq, a Microsoft Managed Services Provider, which used its know-how and resources to craft a complete solution covering:

• Tenant-to-tenant migration using BitTitan, a cloud-based migration tool that enabled Company Z to migrate its mailboxes and data across Exchange Online, Teams, OneDrive, and SharePoint with minimal downtime and disruption.
• SCCM managed services, which involved remote management and maintenance of Company Z ‘s SCCM environment, including patching, backup, recovery, monitoring, reporting, policy enforcement, and configuration.
• O365 managed services support, which involved ongoing support and optimization of Company Z’s O365 environment, including updates, migrations, audits, reports, security and compliance checks, user training and adoption.

SOLUTIONS

Noventiq's solution delivered significant benefits for Company Z, such as:

• Improved productivity and collaboration for Company Z’s employees, who could access and share their email and cloud data seamlessly across the new tenant.
• Reduced operational overhead and costs for Company Z’s IT team, who could focus on more strategic initiatives rather than managing and maintaining their SCCM and O365 environments.
• Enhanced security and compliance for Company Z’s data, which was protected by Noventiq's best practices and tools.
• Increased customer satisfaction and loyalty for Company Z, who could provide uninterrupted and high-quality services to its customers during and after the migration process.

Noventiq's engagement strategy was based on building trust, rapport, and credibility with Company Z’s key stakeholders, including the CIO, procurement team, finance team, and IT team. Noventiq also demonstrated its value proposition by offering a proof of concept, sharing customer success stories, providing a migration analysis, and highlighting its performance, scalability, ease of management, and lower TCO compared to hiring more resources. Noventiq also collaborated closely with Microsoft and Noventiq managed services team to ensure alignment and coordination throughout the project.

OUTCOME

• Company Z is now a happy and satisfied customer of Noventiq, who continues to provide them with high-quality managed services and support.