Today, with organizations adopting technologies like Artificial Intelligence (AI) and machine learning, automation is not any longer a latent technology. Firms across the globe are counting on automation to not only improve their customer service and marketing but also transform their old-age ways of completing various business operations. Regarded as one of the foremost user-friendly technologies of the present digital era, chatbots are experiencing the foremost noticeable change in their functioning. Today, chatbots are not mere conversational bots but intelligent virtual agents that guide customers through their queries and sophisticated requests.

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